Contact North

Site: Thunder Bay - Northwest Regional Coordinating Centre

Service: Literacy and Basic Skills

Description & Services
Description (Service)
  • Functions as the MTCU-designated provincial e-Channel service support organization 
  • Supports the Literacy and Basic Skills (LBS) system through strategic technical and technological support of the web-based, distance learning option for Ministry-funded LBS programs 
  • Provides technology and technical support to designated LBS service providers delivering e-Channel distance learning programs, including all specialized streams (English, Francophone, Indigenous, Deaf and Hard of Hearing)
Hours Mon-Fri 8 am-5 pm
Areas Served Ontario
  • Agencies with programs as outlined, including the following: 
    • ACE Distance 
    • Deaf Learn Now 
    • Good Learning Anywhere 
    • the LearningHUB 
    • Le service de formation à distance (F@D)
  • Adults 19 years and older whose literacy and basic skills are assessed at intake as being less than the end of Level 3 of the International Adult Literacy and Skills Survey (IALSS) or the OALCF
Application Application process will vary depending on program, course, and educational provider
Languages English ; French
Fees None - Information and referral -- free
Contact Information
Office Phone 807-344-1616
After Hours Phone Toll free 1-888-850-4628
Fax 807-344-2390
Social Media Facebook Facebook, Twitter Twitter, YouTube YouTube
Primary Contact Sarah Stocker, Literacy and Basic Skills (e-Channel) Coordinator; Phone: 807-346-3129; Email:
Alternate Contact Stacey Ornatowski, e-Learning Training Facilitator; Phone: 519-981-8413; Email:
Located In Community Thunder Bay
Address 1139 Alloy Dr, Suite 104
Thunder Bay, ON P7B 6M8
View Google Map
Physical Access Not Applicable
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Labour, Training and Skills Development