Lakehead Social Planning Council

Site: Lakehead Social Planning Council

Service: LEAP Emergency Financial Assistance

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Description & Services
Description (Service)
  • Provides financial assistance to individuals who are in arrears with Synergy North (formerly Thunder Bay Hydro) 
  • Offers assistance up to $500 towards arrears or $600 for electrically heated residences, paid directly to the utility company
Hours Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Thunder Bay
  • Low-income individuals 
  • Must be an existing customer of the utility 
  • Individuals who are in arrears or have a disconnection notice 
  • Account must be in applicants name
Note: Individuals who are not able to sustain the energy costs following assistance will not be eligible
Application Contact agency to start the application process
The following documentation will be required: 
  • Current utility bill 
  • Disconnection notice (if applicable)  
  • 2 pieces of ID for the applicant and 1 piece for all other household members 
  • Copy of rental receipt, lease or mortgage document 
  • Proof of household income for all members 18 years of age and older 
  • Bank statement from the most recent month
Languages English
Fees None
Additional Service Sites
Contact Information
Office Phone 807-624-1727
Fax 807-625-9427
Site Location Victoriaville Centre
Located In Community Thunder Bay
Address Victoriaville Centre
125 Syndicate Ave S, Suite 38
Thunder Bay, ON P7E 6H8
View Google Map
Intersection Syndicate Ave S and Donald St E
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ontario Energy Board ; Private - Synergy North