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Description & Services
Description (Service)
  • Assists persons and their families who struggle with persistent and severe mental illness to achieve their goals, to feel as well as possible, and live in the community in a place of their choice 
  • Conducts person-centered planning to determine goals and supports
Offers the following programs and services:
Intensive Case Management Program 
  • Provides flexible and individualized support  
  • Develops supportive relationships 
  • Prevents the need for future hospitalization 
  • Offers 24-hour availability 
  • Provides community-based support
Dual Diagnosis Program 
  • Provides access to specialists via videoconferencing and in person consultations with visiting psychiatrists 
  • Offers support for families and front line staff who work with this population 
  • Develops strategies to effectively support individuals in a community setting 
  • Advocates for individuals and families to receive needed services 
  • Supports access to resources to improve quality of life 
  • Provides psychological education for individuals, families, caregivers and service providers
Also provides: 
  • Housing Subsidy Program 
  • Community Wellness Project
Hours Office: Mon-Fri 8 am-4 pm 
Support: Mon-Sun 7 am-11 pm
Areas Served Kenora
Boundaries Dual Diagnosis Program available to residents of Rainy River District also
Eligibility Ages: 18 year(s) and up 
Individuals with severe and persistent mental illness
Dual Diagnosis Program
Individuals with a coexisting developmental disability and a mental illness
  • Intake process required 
  • Open to referrals from any source
Languages English
Fees None
Additional Services at this Site
Contact Information
Office Phone 807-467-5254
Fax 807-467-5264
Social Media Facebook Facebook, Twitter Twitter, YouTube YouTube
Primary Contact Carlene Duncan, Supervisor, Community Mental Health Support Services; Phone: 807-467-5255; Email:
Alternate Contact Marlene Kilfoyle, Assistant Director, Community Mental Health Support Services; Phone: 807-467-5255; Email:
Located In Community Kenora
Address Lake of the Woods Professional Center
12 Main St
Kenora, ON P9N 1S7
View Google Map
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Health and Long Term Care (MOHLTC) -- North West Local Health Integration Network (NWLHIN)