Description & Services
Description (Agency) Provides direct services for newcomers to Canada and established immigrants
Agency Services
Description (Service) Provides direct services for newcomers and established immigrants
Services provided include: 
  • Assistance to establish social and professional networks to promote community engagement 
  • Assistance to access a range of settlement services 
  • Orientation programs 
  • Job search and employment counselling 
  • Individual agencies may provide needs and eligibility assessments 
  • Language and skills training to help facilitate employment 
  • Pre/post-arrival information and referral 
  • Programs to welcome newcomers to the community
Information, Orientation and Referral (IOR) Services
Provides newcomers and established immigrants with practical assistance for the challenges of every day life in Canada
Services include advocacy, referrals, consumer and community information, orientation and information sessions and assistance for completing all forms in the following areas: 
  • Canadian law 
  • Education 
  • Employment and job preparation skills 
  • Health and medical services 
  • Housing 
  • Immigration and citizenship 
  • Language training 
  • Legal services 
  • Parenting issues
Also provides: 
  • Community Interpreter Access Service
Hours Mon-Fri 9 am-12 noon, 1 pm-4 pm
Areas Served Kenora District ; Rainy River District
Eligibility No restrictions
  • Prior arrangements highly recommended for interpreter/translation services 
  • Can provide services for emergency situations
Languages English ; French ; Chinese (Cantonese) ; Chinese (Mandarin) ; Cree ; German ; Italian ; Ojibway ; Oji-Cree ; Polish ; Spanish ; Ukrainian ; Interpretive Services - Other languages available upon request
Fees None
Additional Services at this Site
Contact Information
Office Phone Multicultural Association 807-468-7140 
Interpreter Access Service 807-468-9443
Toll Free Phone 24 hour telephone service 1-888-242-5661
Social Media Facebook Facebook
Primary Executive Stacey Orme, Settlement Worker
Alternate Executive Lori Reynard, Program Coordinator; Email:
Site Location Within Lowery's Basics Store, second floor
Located In Community Kenora
Address 136 Main St S
Kenora, ON P9N 1S9
View Google Map
Intersection Main St S and Water St
Physical Access Not Accessible ; Arrangements can be made to meet in an accessible location
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Children, Community and Social Services (MCCSS) ; Federal - Immigration, Refugees and Citizenship Canada (IRCC)