Description & Services
Public Comments Note: There are no walk-in counter services offered. An external drop box is available for correspondence and payments. 
Missed payments can be reported to the Canada Revenue Agency (CRA) 14 days after the payment issuance date
Description (Service)
  • Administers various social and economic benefit and incentive programs delivered through the tax system 
  • Provides self-serve internet and forms kiosks, with a limited number of the most popular forms 
  • Meets with taxpayers, by appointment, to discuss complex situations with a CRA enquiries agent 
  • Provides self-serve stamping machines for individuals requiring proof of document delivery in person
Provides information on income tax deductions, credits and exemptions including: 
  • GST/HST Credit 
  • Canada Child Benefit 
  • Charities Directorate 
  • Registered Charities Listings
Hours Individual Income Tax Inquiries and Benefits Inquiries Mon-Fri 9 am-5 pm 
Automated Service Mon-Sun 24 hours
Areas Served Kenora District ; Rainy River District ; Thunder Bay District
Eligibility No restrictions
Application Call for more information
Languages English ; French
Fees None
Additional Services at this Site
Contact Information
Toll Free Phone Individual Income Tax Inquiries: 1-800-959-8281 
Corporation Income Tax, GST/HST for Business Only/Employer Payroll Business Inquiries: 1-800-959-5525 
Canada Child Benefit and GST/HST Inquiries: 1-800-387-1193 
Charitable Organizations Info: 1-800-267-2384 
Income Tax Refund Inquiries: 1-800-959-1956 
Ontario Trillium Benefit Inquiries: 1-877-627-6645
Site Location South Ward, Revenue Canada Building
Located In Community Thunder Bay
Address 130 Syndicate Ave S
Thunder Bay, ON P7E 1C7
View Google Map
Intersection Syndicate Ave S and Donald St S
Physical Access Fully Accessible
Other Details
Legal Status (40) Federal Government
Funding Federal - Government of Canada