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Description & Services
Public Comments
  • If an individual is locked out of their apartment, call Maintenance at 766-4777 . If it occurs after regular business hours, call the answering service at 766-2111 and select option 1. APEX will be sent to open the door. 
  • $25 fee for APEX
Description (Service)
  • Provides access to rent geared to income housing
  • Processes applications, maintains waiting lists, and identifies applicants for tenant selection for all properties in the District
  • Offers a complete list of rent geared to income Housing Providers
  • Manages rent-geared-to-income housing units in the city and district
  • Specializes in subsidized units for senior citizens, singles and families
Rent Supplement
  • Offers rent-geared-to-income accommodations in privately owned buildings
    Note: A rent supplement is a subsidy provided to landlords to bridge the gap between the market rent for the unit and amount the tenant can pay based on their income
Greenstone property listings can be found here
Kakabeka Falls property listings can be found here
Manitouwadge property listings can be found here
Marathon property listings can be found here
Nipigon property listings can be found here
Red Rock property listings can be found here
Schreiber property listings can be found here
Thunder Bay property listings can be found here
Alternative Housing property listings can be found here

Hours Mon-Fri 8:30 am-4:30 pm 
Rent Payments or key requests: Mon-Fri 9 am-4 pm
Areas Served Greenstone ; Kakabeka Falls ; Manitouwadge ; Marathon ; Nipigon ; Red Rock ; Schreiber ; Thunder Bay ; Thunder Bay District
Eligibility Ages: 16 year(s) and up 
  • Low income individuals 
  • Special priority status available for victims of domestic violence and abuse 
  • Each member of the household must be a Canadian citizen, or a landed immigrant, or a refugee claimant 
  • No deportation, departure or exclusion order has been made against any member of the household 
  • No member of the household owes rental arrears to any housing project under any housing program (Includes market and/or rent-geared-to-income) 
  • No member of the household has been convicted of an offence under section 85 of the SHRA or a crime under the Criminal Code (Canada) regarding rent-geared-to-income assistance, or found by the Ontario Rental Housing Tribunal or a court of law to have misrepresented their income for the purpose of rent-geared-to-income
  • Applications are available at and processed by The District of Thunder Bay Social Services Administration Board and can be picked up at the Thunder Bay office, printed from the website; or mailed out on request 
  • Assessment required  
  • Income verification, banking information and personal identification required
Languages English ; French ; Interpretive Services - available upon request
Fees Service - Rent ; Fee assistance available for low-income individuals and families ; assistance is provided by The District of Thunder Bay Social Services Adminstration Board.
Additional Service Sites
Contact Information
Office Phone 807-766-2111
Toll Free Phone 1-877-281-2958
After Hours Phone After Hours Answering Service: 807-766-2111, option 1
Fax 807-623-4902
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter
Primary Contact Diane Atkinson, Manager, Client Services
Alternate Contact Crystal Simeoni, Manager, Property Management
Site Location South Ward
Located In Community Thunder Bay
Address 231 May St S
Thunder Bay, ON P7E 1B5
View Google Map
Intersection May St S and Arthur St E
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal ; Provincial ; Federal ; Fees - Service