Canadian Mental Health Association - Thunder Bay Branch

Site: Thunder Bay - Telephone and Mobile Service

Service: Crisis Response Services

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Description & Services
Public Comments Crisis Response accepts collect calls.
Description (Service)
  • Provides a 24-hour crisis response telephone service  
  • Provides an 8 hour mobile resource team
Provides the following services: 
  • Crisis assessment and intervention 
  • Support to family members and friends 
  • Referrals to other community agencies 
  • Follow-up 
  • Wellness planning 
  • Public education
Hours Crisis Line: Mon-Sun 24 hours 
Mobile Response Team: Mon-Thu 11 am-7 pm (within the city of Thunder Bay only) 
Joint Mobile Crisis Response Team: Mon-Sun 2 pm-2 am
Areas Served Kenora District ; Rainy River District ; Thunder Bay District ; Mobile unit can be dispatched to a caller's location anywhere in the city of Thunder Bay
  • All ages 
  • Individuals under acute psychological distress from any number of life crises, trauma, psychosocial and/or mental illness, postpartum depression, violence, or dementia 
  • Family, friends, parents, caregivers or service providers who are concerned about an individual 
  • Mobile units only available in city of Thunder Bay
Application Call to speak with a crisis worker
Languages English ; Interpretive Services ; Individuals can request a female interpreter
Fees None
Contact Information
Crisis Phone 807-346-8282; Thunder Bay District 1-888-269-3100
Primary Contact Evelyne LeBlanc, Manager, Crisis Response Services; Email:
Located In Community Thunder Bay
Address Thunder Bay, ON
View Google Map
Physical Access Not Applicable
Other Details
Legal Status (50) Non Profit
Established 1999
Funding Provincial - North West Local Health Integration Network (NWLHIN), Ministry of Children, Community and Social Services (MCCSS)