Lakehead Social Planning Council

Site: Lakehead Social Planning Council

Service: 211 Northern Region Contact Centre

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Description & Services
Description (Service)
  • Functions as a comprehensive information and referral centre providing information on related government, community, health and social services 
  • Operates the 211 service for Northern Ontario 
  • Maintains a computerized database of human services 
  • Provides comprehensive information and referral over the telephone through the 211 service to assist persons in accessing appropriate programs and services 
  • Offers walk-in information and referral services
Hours Helpline Mon-Sun 24 hours * Walk-in Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm * Emails are responded to Mon-Fri 7 am-7 pm
Areas Served Algoma District ; Cochrane District ; Kenora District ; Manitoulin District ; Nipissing District ; Rainy River District ; Sudbury District ; Thunder Bay District ; Timiskaming District
Eligibility No restrictions
Application Call or email * walk-in service during office hours, no appointment necessary
Languages English ; Interpretive Services - As required
Fees None
Additional Service Sites
Contact Information
Office Phone Helpline 2-1-1 * Administration 807-624-1720
Toll Free Phone Helpline 1-866-624-1729 * Administration 1-877-586-5638
Fax 807-625-9427
Social Media Facebook Facebook
Site Location Victoriaville Centre
Located In Community Thunder Bay
Address 125 Syndicate Ave S, Suite 38
Thunder Bay, ON P7E 6H8
View Google Map
Intersection Syndicate Ave S and Donald St E
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit ; (80) United Way
Funding Regional / Municipal - District of Thunder Bay Social Services Administration Board (The) ; Fundraising ; United Way