Ontario. Ministry of Government and Consumer Services

Site: Consumer Protection Branch

Service: Consumer Rights Information

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Description & Services
Description (Service)
  • Helps individuals understand Ontario's consumer protection legislation 
  • Provides a large variety of information regarding consumer rights and consumer protection 
  • Directs individuals to appropriate information 
  • Provides information on how to make a formal complaint against a business 
  • Mediates disputes between consumers and businesses 
  • Inspects businesses to help compliance with consumer law 
  • Investigates and prosecutes when it appears that consumer laws have been violated
Hours Hours not specified
Areas Served Ontario
Eligibility No restrictions
Application Call for service
Languages English ; French
Fees None
Contact Information
Office Phone Consumer Rights Inquiry Line 416-326-8800
Toll Free Phone Consumer Rights Inquiry Line 1-800-889-9768
TTY Phone 416-229-6086 
Toll Free: 1-877-666-6545
Fax 416-326-8665
E-Mail consumer@ontario.ca
Website www.sse.gov.on.ca/mcs/en/pages/default.aspx
Located In Community North York
Address 87 Sir William Hearst Ave
North York, ON M3M 0B4
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Intersection Sir William Hearst Ave and Keele St
Mailing Address Box 450 
North York, ON M3M 0B4
Physical Access Not Applicable
Other Details
Legal Status (30) Provincial Government
Funding Provincial